Contact MELD: Orders, Shade Help, Returns
We answer every message ourselves. No bots, no phone tree.
Questions about a shade, an order, the Free Shade Swap, or a refund? Email us with your order number and, if it helps, a photo of your coverage area. We will tell you straight whether MELD is right for you, before or after you buy.
Email: hello@meldhair.com
Response time: within 1 business day (Mon to Fri)
Mailing address: MELD Hair LLC, 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
What we can help with
- Shade help. Not sure which of our four shades fits? Send a photo and we will recommend one.
- Free Shade Swap. Wrong shade? We send the correct one at no cost. See the Free Shade Swap policy.
- Orders and tracking. Status, address changes, and tracking. See the Shipping Policy.
- Refunds. Covered by our 60-day money-back guarantee. See the Refund Policy.
- Wholesale and press. Email us with the subject line "Wholesale" or "Press".
Business information
MELD is operated by MELD Hair LLC, a Wyoming limited liability company. All orders are fulfilled in the United States and ship in a plain, unbranded box.